Support Hours

We are based in South African and thus follow the South African Standard Time (SAST/UTC+2).

We aim to address all tickets raised within a day within the same or next day so depending on the complexity of the issue you could expect a 4-8 hour turn around. Please keep the timezone in mind as we may be ahead or behind you in time by quite many hours if you are not based in Africa or Europe.

Our server maintenance periods are every Saturday morning 10:00 – 11:00 SAST/ATC+2 Time

Subscription Cancellation


Subscription Cancellation

You can manage your subscriptions from InsightsHub Billing section or by going to https://analytics2insights.com/my-account/subscriptions/

My Account Subscriptions

My Account Subscriptions

Here you can review and cancel any subscriptions your account may have by clicking on the VIEW button

Subscription Cancellation

Subscription Cancellation

Please Note that when you cancel a subscription:

  • If you are on a free trial and you cancel before the free trial expires your subscription will end when the trial period ends
  • If you have an active payment subscription your subscription will end when you renewal date is about to activate. It will not activate the renewal payment if you have cancelled before the renewal date.