Support - Analytics2Insights

Support Hours

We are based in South African and thus follow the South African Standard Time (SAST/UTC+2).

We aim to address all tickets raised within a day within the same or next day so depending on the complexity of the issue you could expect a 4-8 hour turn around. Please keep the timezone in mind as we may be ahead or behind you in time by quite many hours if you are not based in Africa or Europe.

Our server maintenance periods are every Saturday morning 10:00 – 11:00 SAST/ATC+2 Time

An error occurred Access is denied


When you try to access an application in your stream you may receive the following error:

An error occurred Access is denied

An Error Occurred

An Error Occurred

Access Is Denied

Access Is Denied

You are receiving this error because the main user has not assigned you Application Access to the analytical application. Please contact your admin/main user for the account and request access to the application.

Your admin/main account user should assign access to you as both a Application User as well as a solution Application User

Application User License Assignment

Application User License Assignment

Application User License Assignment

Solution Application License Assignment

Solution Application License Assignment

Solution Application License Assignment