Support - Analytics2Insights

Support Hours

We are based in South African and thus follow the South African Standard Time (SAST/UTC+2).

We aim to address all tickets raised within a day within the same or next day so depending on the complexity of the issue you could expect a 4-8 hour turn around. Please keep the timezone in mind as we may be ahead or behind you in time by quite many hours if you are not based in Africa or Europe.

Our server maintenance periods are every Saturday morning 10:00 – 11:00 SAST/ATC+2 Time

Application Data Reloads

Application Data Reloads
We have scheduled the system to reload the data every six hours. We will test this and see the feedback from our customers on whether this should be more frequent. We may apply solution specific reload schedules but we are working on a manual reload option for subscribers which will be triggered by the customer as needed.