We are based in South African and thus follow the South African Standard Time (SAST/UTC+2).
We aim to address all tickets raised within a day within the same or next day so depending on the complexity of the issue you could expect a 4-8 hour turn around. Please keep the timezone in mind as we may be ahead or behind you in time by quite many hours if you are not based in Africa or Europe.
Our server maintenance periods are every Saturday morning 10:00 – 11:00 SAST/ATC+2 Time
Initial Application Data Loads
Initial Application Data Load
The initial data loads takes a bit of time as we are pulling all the historical data from your cloud system into our data platform. Any subsequent data loads will go much quicker as we only load the delta's / everything that has changed from the previous load.