We are based in South African and thus follow the South African Standard Time (SAST/UTC+2).
We aim to address all tickets raised within a day within the same or next day so depending on the complexity of the issue you could expect a 4-8 hour turn around. Please keep the timezone in mind as we may be ahead or behind you in time by quite many hours if you are not based in Africa or Europe.
Our server maintenance periods are every Saturday morning 10:00 – 11:00 SAST/ATC+2 Time
Secure in every way!
We have built the Analytics2Insights platform with security at the centre of the solution
We know that your data security is of utmost importance to you. It is important to us as well!
We have various fail-safe methods, encryption, security certificates and authentication methods that ensure your data is safe and only you and the users you have invited to your InsightsHub have access to your data.
We have built the various services such as our website, InsightsHub and the service where you access your analytical applications in such a way that there is only one authenticated way you can access the analytical apps, so please ensure to keep your access credentials safe. Please contact us should you think your credentials are at risk. The data within the analytical apps are secured by row level security so the access assigned is what the users will receive to the data.
Hosting & Servers
Our servers are hosted within the European Union. The servers are secured by our hosting company OVH which provides one of the best and most secure platforms in the world. They have the latest encryption and firewall security measures in place. Both our servers and software are kept up to date including the latest software patches.
Compliance With EU Law
Data Backups & Data Access
We make daily and incremental backups of all data during every day. Accessing the Analytics2Insights service is only available via HTTPS.
Credit Card Data
We do not store or process credit card information. We utilized verified third party services that conform to the most strenuous audits and verification to process credit card transactions. Card transactions will be acquired for (Your Company) via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. PayFast is a verify SSL PCI DSS Service Provider Level 1 Compliant. Users may go to www.payfast.co.za to view their security certificate and security policy.