Support - Analytics2Insights

Support Hours

We are based in South African and thus follow the South African Standard Time (SAST/UTC+2).

We aim to address all tickets raised within a day within the same or next day so depending on the complexity of the issue you could expect a 4-8 hour turn around. Please keep the timezone in mind as we may be ahead or behind you in time by quite many hours if you are not based in Africa or Europe.

Our server maintenance periods are every Saturday morning 10:00 – 11:00 SAST/ATC+2 Time

FAQs


Subscribing To Solutions

Please review our How To Subscribe Video:

 

Accessing subscription area

It is easy to access the subscription area by clicking on the main menu and linking to the subscription area from the pricing section.

You can link directly to a package of the solution you are interested in or just browse the pricing section by clicking on the PRICING link. This will take you to a view of all the different license type categories:

Solutions

Click on solutions if you wish to browse all the solutions categories and solution pricing such as Finance, Social Media, Productivity etc. and once you access one category you will see the relevant solutions such as Sage Business Cloud Accounting Business / Accounting practices solutions or Social My Life: Twitter.

User Licenses

Click on user licenses is you wish to browse the different user license types and license pricing.

Module Licenses

Click on modules if you wish to browse the modules we provide.

User Bundles

Click on bundles if you wish to browse the bundled licenses we provide.

Subscribing to a solution

In order to subscribe to a solution you will need to add the package or licenses to your shopping cart:

  • You will find the subscribe option on any of the product pages
  • You can subscribe for a month to month or annual reoccurring payment
  • Once the licenses are added to the cart you can view the cart to see what you are purchasing
  • If you are happy with your purchase you can now check out your items
  • When you check out your cart you will be required to select a payment method (not required for free solutions)
  • Select the payment method you wish to use. This will require you to fill in your billing details. Ensure all information is per your registered payment method or the payment process will fail.
  • Our payment gateway is PayPal, so you will be directed to PayPal secure site to process your payment. Once your payment has been processed successfully you will be re-directed to the Analytics2Insights website.
  • You will now be able to logon to the InsightsHub where you can configure your solution, add your users, assign licenses and access your insights

Please see our other FAQ sections for more information on configurations, user management and accessing solutions.

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